Terms & Conditions


 

Caravix Terms and Conditions

Introduction

Welcome to Caravix! These Terms and Conditions outline the rules and regulations for the use of Caravix’s website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Caravix’s website if you do not accept all of the terms and conditions stated on this page.

1. General Information

  • Business Name: Caravix
  • Products: Electric and USB eyelash curlers
  • Primary Market: USA
  • Source Location: China

2. Order Placement and Processing

  • Orders are processed within 1-3 business days after the order is placed.
  • Upon processing, you will receive an email confirmation with your order details and tracking information.

3. Shipping and Delivery

  • Shipping is handled by our partnered logistics providers directly from China.
  • Estimated delivery time to the USA is 6-10 business days from the date of shipment.
  • Delays may occur due to unforeseen circumstances such as customs processing, natural events, or logistical issues.

4. Pricing and Payment

  • All prices listed on the website are in US Dollars (USD).
  • Payments are accepted through major credit cards, PayPal, and other available payment gateways as listed on our website.
  • Caravix does not charge any sales tax on orders as the products are shipped from China directly.

5. Returns and Refunds

  • Customers may return products within 30 days of receipt for a full refund or exchange, provided the items are unused, in their original packaging, and in resalable condition.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
  • To initiate a return or exchange, please contact our customer service team at support@caravix.com.

6. Product Warranty

  • Our electric and USB eyelash curlers come with a 1-year warranty against manufacturing defects.
  • To claim warranty service, please provide proof of purchase and contact our customer service team.

7. Privacy and Data Protection

  • Caravix values your privacy. Personal information collected during the order process is used solely for processing and fulfilling your order.
  • We do not share, sell, or distribute your personal information to third parties without your consent, except as required by law.

8. Limitation of Liability

  • Caravix is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the purchase price of the product.

9. Intellectual Property

  • All content on the Caravix website, including text, graphics, logos, images, and software, is the property of Caravix and protected by international copyright laws.

10. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction where Caravix operates.
  • Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

11. Changes to Terms and Conditions

  • Caravix reserves the right to amend these terms and conditions at any time without prior notice.
  • Changes will be posted on this page, and it is your responsibility to review these terms and conditions regularly.

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.

Contact Information

For any questions or concerns, please contact us at:

  • Email: support@caravix.com
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+8)

Thank you for choosing Caravix!

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